Google play Store app doesn't work

Friday, 6 June 2014
Each Android user has probably experienced the Google Play Store suddenly crashing and doesn't work. Whether you get an error message when downloading apps or the Play Store just doesn’t work when you launch, it’s all just really annoying right? . Here are some tips for you..

1. Empty the cache

In most cases, you just need to empty the cache of the Play Store app. This is a storage area that will temporarily hold data which can then quickly be retrieved again without needing to be reloaded, meaning a page will load quicker. In order to empty this, you just need to open> settings> Application manager> All> Google Play Store. Tap on it and press on the ‘Clear Cache’ button. Now when you open Google Play, it should run as before.
an individual phone is not same as this images

2. Delete Data

If the first tip didn’t work, then you can try deleting the data from the Play Store. This pretty much sets the app back to square one and gets rid of a lot of saved information. The option is again found by following the same route as above, but this time you tap on ‘Clear Data’.

3. Uninstall Play Store updates

Even this can help. Sometimes an update will get Google Play all out of whack, so it makes sense to uninstall an update, which you do by going into>settings> Google Play Store>Uninstall Updates. This will revert Google Play back to the original version as it appeared when it was first installed on your device.

4. Google Play Services

if Google Play still not work, then emptying the cache for Google Play Services could do the trick. Go to >setting> application manager> Google Play Services>  ‘Clear Cache’ button.

5. Activate Download Manager

If you have deactivated the Download Manager, Google Play won’t work anymore. To get it back, go to >Settings> Application Manager>  Download Manager and tap on the activate button. However, if this button says deactivate, no worries, this means that the Download Manager is already active.

6. Remove Google account and reinstate

Get back into the settings of your phone, but this time to ‘Accounts’ and choose Google and select the Google account that you use for Google Play. Tap the action overflow button (the three vertical dots in the top right corner) or menu soft button on a Samsung device and choose ‘Remove Account’. Confirm your choice and reboot your smartphone. Reinstate your Google account once it has completely loaded by going through Settings > Accounts > Add Account > Google.

7. Perform a Factory Data Reset of your smartphone

If you’ve done everything written above and still to no avail, then you might need to resort to the ultimate step of performing a Factory Data Reset of your phone. This could be your only way out of Google Play misery. However, be forewarned that all of your data will be lost, so it is super important to perform a complete backup beforehand. To perform a Factory Data Reset you go to your Settings once again, then ‘Backup and Reset’ and select ‘Factory Data Reset’ at the bottom of the list. Your smartphone will start anew and revert back to how it was when you first got it. Once the process is complete, you can set it up again as before and restore the backup.

so,when my phone get crashing on Google play store app and my whatsApp doesn't working, I've been try to uninstall updates for the Google play Services and it's worked. Thanks to Androidpit for the information.


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